This is normal and usually correct. Certificates are issued per physical unit, so a line with a quantity of three produces three separate certificates, each independently verifiable and transferable. Where a subset is missing rather than a whole order, the cause is nearly always the opt-in tag filter: untagged products on the same order are skipped while tagged ones are certified. Gift card lines are always skipped.
Check these in order
Count the units, not the lines
A line with a quantity of three should show three certificates.Check the opt-in tag
With Only certify products with a specific tag on, products without the tag are skipped.Check your exclusions
Products, product types or tags under Never certify these, and anything that is not shipped when Skip anything that isn't shipped is ticked, are skipped by design.Check for gift cards
Gift card lines never get a certificate.Check the allowance
If the monthly allowance ran out part-way through the order, the remaining units were skipped.
How to fix it
Tag the product or remove the exclusion so future orders are certified in full. For the units already missed, issue a certificate by hand from Certificates → Issue a certificate.
If it still is not working
Send us the details listed on Still stuck and we will read the issuance record for that order.
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