Issuing certificates for past orders runs in the background in batches rather than all at once, so a large catalog takes time and the count climbs gradually. It also honours exactly the same rules as live issuance: the opt-in tag filter still applies, and once the monthly allowance is reached the run skips the remainder rather than exceeding it. A run that appears to have stopped short has usually hit the allowance, not failed.
Check these in order
Is it still running?
Open Past orders. Progress shows live, and a run keeps going if you close the app.Did it reach the allowance?
Recent runs shows how many items were over the limit.Were items skipped by your rules?
The opt-in tag and Never certify these apply to past orders too.Is the order outside the run?
A full run covers your most recent 1,000 paid orders. Unpaid, refunded and cancelled orders are left out.
How to fix it
Wait for the allowance to reset or move to a larger plan, then start the run again. It skips everything that already has a certificate. For an older order, search for it by number under Or pick the pieces you want and certify it directly.
If it still is not working
Send us the details listed on Still stuck and we will read the issuance record for that order.
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