Miko AI Help Center & FAQ documentation

Getting started

• What is Miko AI Help Center & FAQ?Reads your store's own shipping, policies, pickup and markets and writes accurate help centre and FAQ answers, never guessing.
• Installing Miko AI Help Center & FAQInstall the app, let the first scan run, and add the help button or product FAQ block to your theme.
• Your first runWhat to do with the answers the app writes on install: approve, edit, answer what it could not, then publish.

Writing and approving answers

• Keeping answers up to dateThe daily check that keeps every answer true, and what happens when a store fact changes.

Publishing your answers

• Product page FAQsThe theme block that shows relevant answers on a product, collection or other page, with a link to the full help centre.
• The help button widgetA floating, searchable help button you can place anywhere on your storefront.
• Shopify Knowledge Base syncHow your published answers reach the AI shopping agents that read Shopify's Knowledge Base.

Languages

• LanguagesThe 8 languages the admin is available in, and how many of your storefront's languages your plan translates answers into.

Managing your content

• Revision history and undoEvery change to an answer is recorded, with a one-click undo and a full restorable history.
• CSV import and exportMigrate answers in from a spreadsheet or another FAQ app, or export everything to edit in bulk.
• Holiday and BFCM answersA seasonal pack for order-by dates, holiday returns and your Black Friday / Cyber Monday sale, which expires itself once the season ends.

AI assistants

• Ask Sidekick about your help centreThe three questions Shopify Sidekick can answer about your help centre, straight from the app.

Settings and data

• What data the app usesNo shopper personal data is stored. Exactly which store facts the app reads, and how deletion works.

Billing

• Plans and what each one includesA feature-by-feature comparison of the Free, Starter, Growth and Pro plans.

Troubleshooting

Start here when something is not behaving the way you expect. Each article below covers one symptom, with the checks in the order that resolves the most cases first.

• An answer won't publishThe usual causes: it still needs your answer, or the plan's answer limit has been reached.
• Knowledge Base sync shows an errorWhat needs_setup and unavailable mean, and how to resolve each one.
• A translation did not applyThe usual causes: a plan language cap, an edited translation, or a language added since the last daily check.
• Still stuckWhat to send us so we can read your store's own records and answer in one reply.

Frequently asked questions

• Frequently asked questionsShort answers to the questions merchants ask most often about accuracy, data, plans and languages.

Support

• Getting supportHow to reach us and what to include so we can answer in one reply.