Troubleshooting

Custom fields on the certificate are empty

Fields fill from product metafields and fail open, so a missing metafield leaves the field blank instead of blocking the certificate.

Fields such as Metal, Year or Origin are filled automatically from the matching product metafield when one exists. If a field renders blank, the product has no value in the metafield that field is bound to. This is deliberately fail-open: a missing metafield leaves the field empty rather than blocking the certificate from being issued at all. Populate the metafield on the product and reissue.


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