Miko B2B Wholesale Pricing documentation

Getting started

• What is Miko B2B?Run retail and wholesale on one Shopify store, with each buyer's pricing applied automatically.
• Installing Miko B2BInstall the app, enable the theme embed, and work through the setup checklist before your first buyer.
• Tools and tipsTesting with a real customer, the price sync, discount codes, and missed discount alerts.

Customer groups and pricing

• Creating customer groupsA customer group is a wholesale tier with its own pricing rule and its own Shopify tag.
• Tagging your wholesale customersAdd the group's tag to a customer in Shopify and their pricing switches on immediately.
• Percentage vs fixed custom pricingWhen to use a uniform percentage per group and when to set an exact price per variant.
• Importing prices in bulk with CSVSet custom prices for a real catalog in a spreadsheet instead of one product at a time.

Discounts and campaigns

• Setting up volume discountsReward larger orders with quantity price breaks, scoped per product, per collection, or per group.
• Scheduling a discount campaignRun a dated sale for Black Friday or any promotion that turns itself on and off without editing product prices.

Your storefront

• What your wholesale customers seeWhere wholesale pricing appears for a tagged buyer, from product page through to checkout.
• The wholesale registration formPublish a branded signup form so buyers apply from your storefront and approval creates the customer.
• Hiding products per customer groupShow or hide specific products, variants and collections for each wholesale group, so a group only sees the catalog you sell them.
• Locking your store to wholesale onlyRestrict the whole storefront to approved wholesale customers for a private B2B channel.
• Advanced: custom theme displayAdd wholesale-only content to your theme with Liquid, for merchants who want more than the defaults.

Orders and payment

• Offering NET 30 to 90 payment termsLet approved buyers pay by invoice after checkout instead of paying up front.
• Accepting purchase orders by PDF, Excel or CSVBuyers submit a PO from your storefront or upload their own file, and the app prices every line.
• Wholesale pricing in Shopify POSApply a buyer's wholesale pricing at the register when they order in person.

Troubleshooting

Start here when something is not behaving the way you expect. Each article below covers one symptom, with the checks in the order that resolves the most cases first.

• A wholesale customer was charged retailAlmost always one of five causes. The most common by far is that the buyer checked out signed out, so Shopify never told the discount who they were.
• Wholesale prices are not showing on product or collection pagesDisplayed prices and checkout prices come from two different mechanisms, so one can work while the other does not. Usually the theme app embed is switched off.
• Custom prices are not applyingCheck whether the price is actually below retail, whether the SKU matched on import, and whether your plan includes custom pricing.
• A volume tier is not applyingUsually the cart has not reached the tier minimum, or a better price already applies and the buyer is keeping it.
• A campaign price is not showingCheck the window is open in the campaign's own time zone, the campaign is active, and, for a share-link campaign, that you opened the link itself.
• The purchase order or registration block is not appearingBoth storefront blocks are deliberately conditional. The purchase order block needs a signed-in, tagged customer on Pro; the registration block needs the form turned on.
• Still stuckWhat to send us so we can read the checkout function's own run log for your order and answer in one reply.

Billing

• Plans and what each one includesA feature-by-feature comparison of the free, Starter, Growth and Pro plans.

Frequently asked questions

• Frequently asked questionsShort answers to the questions merchants ask most often about wholesale pricing, customer groups, net terms and purchase orders.

Support

• Getting supportWhere to reach us, and what to send so we can read the checkout function's own run log for your order and answer in one reply.