Miko Loyalty and Rewards documentation

Getting started

• What is Miko Loyalty?Run a points, VIP and referral programme on your Shopify store without touching theme code.
• Installing Miko LoyaltyInstall the app, enable the storefront widget, and get your first reward live.

Earning and redeeming

• How customers earn pointsSet what earns points: orders, signups, birthdays, reviews and social follows.
• How customers redeem rewardsTurn points into discounts, free shipping or free products at checkout.

VIP tiers and referrals

• Setting up VIP tiersReward your best customers automatically as their spend moves them up tiers.
• Running a referral programmeGive customers a share link that rewards both them and the friend they refer.

On your storefront

• The rewards widgetThe launcher and panel customers use to see their balance and redeem rewards.
• Checkout extension (Shopify Plus)Let customers apply their points during checkout itself. Needs the Pro plan and a Shopify Plus store.
• Advanced: custom theme displayShow balances, tiers or reward prompts anywhere in your theme with Liquid.

Integrations and migration

• Klaviyo and email automationsSend points balances, tier changes and reward reminders through your email platform.
• Migrating from another loyalty appBring existing point balances across without resetting your customers' progress.

Troubleshooting

Start here when something is not behaving the way you expect. Each article below covers one symptom, with the checks in the order that resolves the most cases first.

• A customer did not receive points for their orderFive things stop an award, and the most common by far is that the buyer checked out as a guest, so the order had no customer on it.
• A customer earned fewer points than expectedPoints are earned on the subtotal after discounts and before tax and shipping, so discounts reduce earnings and postage never earns.
• The rewards widget is not appearing on the storefrontThe widget shows for signed-out visitors too, so a blank page is almost always the app embed being off or enabled on a different theme.
• A reward code is not applying at checkoutRewards become Shopify discount codes, so Shopify's own Combines with setting decides whether they can be used during a sale.
• A customer is in the wrong tier, or tiers are not appearing at allTiers need the Pro plan and the tiers toggle, and they use lifetime points, so redeeming rewards never demotes anyone.
• A customer's balance went negative after a refundIntended. Refunds reverse the points they earned, so a buy-then-refund cycle cannot be used to farm rewards.
• Birthday rewards or referrals are not runningBoth need the Growth plan or higher, and the checkout extension needs Pro plus Shopify Plus.
• Still stuckWhat to send us so we can read the programme's own transaction log for that customer and answer in one reply.

Billing

• Plans and what each one includesA feature-by-feature comparison of every Miko Loyalty plan, all of which include a 14-day free trial.

Frequently asked questions

• Frequently asked questionsShort answers to the questions merchants ask most often about points and rewards.

Support

• Getting supportWhere to reach us, and what to send so we can read a customer's own points and tier history and answer in one reply.