Miko AI Help Center & FAQMiko AI Help Center & FAQ

Live on App Store

Answers written from your own store, never guessed

Miko AI Help Center & FAQ reads your shipping zones, policies, local pickup, markets and existing FAQ pages, then writes clear answers to the questions shoppers ask most. Every answer publishes to a help centre page, your product pages, and the Shopify Knowledge Base that AI shopping assistants read.

Install Free on Shopify ↗Watch the walkthrough
  • Free plan. Paid plans from $9.99/month with a 14-day free trial.
  • 8 languages. English, German, Spanish, French, Italian, Japanese, Chinese (Simplified), Arabic.
Miko AI Help Center & FAQ
Install free on Shopify

Why merchants install it

What AI Help Center & FAQ does for your store

Shallow focus photography of paper shopping bags

Answers written from your own store

Shipping, policies, pickup and markets, read directly from your store and turned into clear answers.

A hand holding colourful shopping bags against a light background

Published everywhere a shopper looks

A help centre page, product page FAQs, and the Shopify Knowledge Base that AI shopping assistants read.

A woman holding colourful shopping bags against a wall

Never stale, never guessed

Answers are flagged out of date the moment your store changes, so nothing goes stale quietly.

How it works

Live in three steps

  1. 1

    Install free

    Add Miko AI Help Center & FAQ from the Shopify App Store. No credit card required.

  2. 2

    Let it read your store

    Miko reads your shipping, policies, pickup, markets and existing FAQs, and drafts answers.

  3. 3

    Publish and sync

    Approve the answers, publish the help centre page, and sync to the Shopify Knowledge Base.

Install free on Shopify

The screens you will actually live in

Every answer comes from a fact already in your store. Nothing publishes until you say so.

01Help centre

A help centre page in your theme's style

Miko writes and organises a full help centre page from your shipping, policies, pickup and markets, styled to match your storefront.

  • Questions grouped by topic: shipping, returns, payments, pickup and more
  • Answers shown with the store facts they came from
  • Styled to your theme, no separate design to maintain
  • Questions your data cannot answer are left for you, never guessed
A Miko AI Help Center page showing questions grouped by topic, styled to match the store theme

02Product pages

FAQs answered on the product itself

The questions shoppers actually ask about a specific product, answered inline on the product page, from the same verified store facts.

  • Product-specific questions alongside store-wide ones
  • Published as a Theme App Extension block
  • No theme code edits required
  • Answers stay consistent with the help centre page
Miko AI Help Center showing FAQ answers published directly on a Shopify product page

03Languages

Every answer, in every language you sell in

Translate the full set of answers into each storefront language your store publishes, so shoppers get the same verified facts in their own language.

  • 8 languages: English, German, Spanish, French, Italian, Japanese, Chinese (Simplified), Arabic
  • Starter covers 3 storefront languages, Growth and Pro cover every language you sell in
  • Translations stay in sync when a source answer updates
Miko AI Help Center language settings showing answers available in multiple storefront languages

04Sources

Every answer shows its source

Nothing is generic AI filler. Each answer is traceable back to the exact shipping zone, policy or setting it came from, so you can check it before it ever reaches a shopper.

  • The store fact behind every answer, shown alongside it
  • Shipping zones, policies, local pickup and markets read directly
  • Existing FAQ pages folded in rather than duplicated
Miko AI Help Center showing the store data source behind a generated answer

05Go live

Review, approve, publish

You approve every answer before it goes live, and again whenever the underlying store fact changes.

  • A review queue before anything publishes
  • Out-of-date answers flagged the moment the facts behind them change
  • Holiday and BFCM answers included on every plan
  • One click to publish to the help centre page and the Knowledge Base
Miko AI Help Center review screen before answers are published live

06Help button

A help button shoppers actually use

A storefront help button surfaces the right answer without a shopper leaving the page or opening a support ticket.

  • Floating help button, theme-matched
  • Surfaces the most relevant answer first
  • Reduces repetitive support tickets
  • Works alongside your existing support channels
Miko AI Help Center storefront help button shown on a Shopify store

See it in action

Watch a store's own data become a help centre.

A guided walkthrough of reading store data, writing answers, and publishing to the help centre page and the Shopify Knowledge Base.

How it works

Install, review, publish

There is nothing to write from scratch. Miko reads what your store already has and drafts the answers for you to check.

  1. 01

    Install

    Miko reads your shipping zones, policies, local pickup settings, markets and any existing FAQ pages.

  2. 02

    Review

    Draft answers appear with the store fact each one came from, ready for you to approve, edit or skip.

  3. 03

    Publish

    Approved answers go live on a help centre page, your product pages, and the Shopify Knowledge Base, in every language you choose.

Features

Built so nothing is guessed, and nothing goes stale

A help centre only earns trust if it is accurate. Every part of Miko is built around that.

Knowledge Base sync

Publishes directly to the Shopify Knowledge Base, which is what Shopify's own AI shopping assistants read when answering a shopper's question about your store.

Out-of-date alerts

The moment a shipping zone, policy or setting behind an answer changes, that answer is flagged for your review before it is trusted again.

Holiday and BFCM answers

Seasonal questions, such as holiday shipping cut-offs and sale terms, included on every plan including Free.

Product page FAQs

Product-specific questions answered inline on the product page itself, not just on a separate help centre page.

8 languages

English, German, Spanish, French, Italian, Japanese, Chinese (Simplified) and Arabic, kept in sync when a source answer changes.

Never guessed

A question your store data cannot answer is left for you to write, instead of being filled with generic AI filler.

Technical Edge

Reads your store's own settings, writes nothing without approval.

Miko AI Help Center & FAQ reads the configuration Shopify already holds for your store, and every publish step is reviewed before it goes live.

Technical Stack

Checked against the live App Store listing, October 2026

Admin
Embedded Shopify admin appRuns inside your Shopify admin to read store settings and manage answers.
Storefront
Theme App ExtensionHelp centre page and product page FAQs switch on in the theme editor, no code edits.
Knowledge Base
Shopify Knowledge Base APIApproved answers publish to the Knowledge Base that AI shopping assistants read.
Freshness
Change detectionAnswers are flagged out of date the moment the store fact behind them changes.
Privacy
Shopify compliance webhooksShop data is removed when Shopify sends its shop data removal request, 48 hours after uninstall.

Pricing

Start free, grow into more answers and languages

Every plan writes answers only from your real store facts. Paid plans lift the answer cap and add languages.

Free

$0/mo

Up to 25 answers

  • Up to 25 answers
  • Help centre page
  • Knowledge Base sync
  • Holiday and BFCM answers
  • Out-of-date answer alerts
Install Free

Starter

$9.99/mo

Up to 100 answers · 14-day free trial

  • Up to 100 answers
  • 3 storefront languages
  • Product page FAQs
  • Everything in Free
Start Free Trial
Recommended

Growth

$19.99/mo

Up to 500 answers · 14-day free trial

  • Up to 500 answers
  • Every language your store sells in
  • Answers update automatically
  • Everything in Starter
Start Free Trial

Pro

$39.99/mo

Up to 2,000 answers · 14-day free trial

  • Up to 2,000 answers
  • Priority writing
  • Priority support
  • Everything in Growth
Start Free Trial
Compare Miko AI Help Center & FAQ with the rest of the family on the pricing page →

Built For

Shops answering the same questions over and over

Miko AI Help Center & FAQ turns repeated support questions into a page that answers them first, from facts you already have.

  • Repeat ticketsEvery shipping and policy question answered by support is a question your help centre could have answered first.
  • AI assistants guessingShoppers increasingly ask AI assistants about your store. Without a Knowledge Base, those assistants are guessing.
Talk to us

FAQ

Questions, answered

Where answers come from, where they publish, and billing, answered plainly.

Is Miko AI Help Center & FAQ live on the Shopify App Store?

Yes. Miko AI Help Center & FAQ launched on October 5, 2026 and is live at apps.shopify.com/miko-ai-help-center-faq with a free plan available.

Where do the answers come from?

From your own store: shipping zones, policies, local pickup settings, markets and any FAQ pages you already have. Every answer shows the store facts it came from, and a question your data cannot answer is left for you rather than guessed.

Where do the answers get published?

To a help centre page in your theme's style, to FAQs on your product pages, and to the Shopify Knowledge Base, which is what Shopify's own AI shopping assistants read when they answer questions about your store.

What happens when my store changes?

Answers are flagged as out of date the moment the facts behind them change, such as a shipping zone or a policy, and you approve the update before it publishes. Nothing goes stale quietly.

What do I get on the free plan?

Up to 25 answers, the help centre page, Knowledge Base sync, holiday and BFCM answers, and out-of-date answer alerts. Paid plans lift the answer cap and add more languages, with a 14-day free trial.

How many languages does it support?

Eight: English, German, Spanish, French, Italian, Japanese, Chinese (Simplified) and Arabic. The Free plan publishes in your store's default language; Starter adds 3 storefront languages and Growth and Pro cover every language your store sells in.

Does it work with Shopify Sidekick and other AI assistants?

Yes. Publishing to the Shopify Knowledge Base is what lets Shopify Sidekick and other AI shopping assistants answer shopper questions about your store using your real facts, rather than a generic guess.

Is my data safe?

Miko reads store configuration such as shipping, policies and markets to write answers; it does not need customer personal data to do its job. Data is encrypted in transit and at rest, and shop data is removed after you uninstall, when Shopify sends its shop data removal request 48 hours later.

How does billing and cancellation work?

Through Shopify's native billing, so charges appear on your Shopify invoice alongside your other apps. Cancel any time by uninstalling or from within the app; paid plans include a 14-day free trial.

Miko Apps

See the whole app before you install it

Install Free on Shopify ↗Watch the walkthrough

Free plan up to 25 answers. Paid plans include a 14-day free trial.

The Miko Suite

Better together.

Every Miko app is built to compound with the others: one customer brain, one checkout, one support team.

Not on Shopify yet?

Start a free Shopify trial, then add Miko apps when you are ready.

Set up your store in minutes and try it with your own products. Loyalty, wholesale pricing, AI descriptions and the rest of the Miko apps install in one click once your store is live.

Try Shopify for free