These terms apply when you install or use a Miko app on your Shopify store, buy a Miko module for Odoo, or use miko.co.nz. They are written for merchants, meaning the business that installs the app. Your own shoppers are covered by your store's terms and privacy policy, not these.
1. Who we are
Miko Apps is a brand of Tripster Developers Limited (NZBN 9429051238919), a New Zealand company, trading as Tripster Developers, based in Auckland, New Zealand ("we", "us"). Contact: hello@tripsterdevelopers.com.
By installing or using a Miko app you confirm that you are using it for a business and that you are authorised to accept these terms for that business.
2. The apps these terms cover
Our Shopify apps: Miko Loyalty and Rewards, Miko B2B Wholesale Hub, Miko AI, Miko AI Descriptions and Narrate, Miko Product Rentals, Miko Restock: Inventory and PO, Miko Bulk Image Resizer, Authentica: COA Certificates, and Miko Subscribe and Save, plus any Miko app we publish later. They also cover any other Miko app or connector we provide to you, such as the Live Connector for Odoo.
Our Odoo modules sold through the Odoo Apps store are covered by section 8.
3. Installing, trials and billing
3.1 Shopify apps are installed through the Shopify App Store. Plans, free trials, usage charges and plan changes are billed through Shopify's billing system and appear on your Shopify invoice. The price you agree to in the Shopify approval screen is the price you pay.
3.2 Uninstalling an app stops future charges. Shopify does not refund charges automatically when you uninstall. If you think you were charged in error, email us and we will look at it; any refund is issued through Shopify.
3.3 We may change plan prices. We will give you at least 30 days notice in the app or by email, and Shopify will ask you to approve any higher recurring charge before it applies.
3.4 If a charge is declined or cancelled, the paid features of the app may stop working until it is resolved.
4. Your licence
While the app is installed and charges are paid, we give you a non-exclusive, non-transferable, revocable licence to use it on the Shopify store it is installed on. You must not:
- copy, resell, sublicense or reverse engineer the app, except where the law allows this despite this term;
- try to access our servers, other merchants' data or parts of the app you have not been given;
- use the app to break the law, Shopify's terms or anyone's rights, or to send spam.
We own the apps and everything in them. Content the app generates for your store (for example product descriptions or certificates) is yours to use on your store.
5. Your data and your customers' data
5.1 You own your store data. We use it only to run the app for you, keep it secure, support you and meet our legal and Shopify obligations, as described in our Privacy Policy.
5.2 Several apps process personal information about your customers (for example loyalty members, B2B buyers, rental customers, certificate holders and subscribers). For that information you are the business responsible for it, and we act as your service provider. You are responsible for having a lawful basis to use it, for telling your customers about it in your store's privacy policy, and for any consents your customers must give, for example before you send them marketing.
5.3 We handle Shopify's customer data request, customer redaction and shop redaction requests for every app, and delete your store's app data after you uninstall as set out in the Privacy Policy. Export anything you want to keep before you uninstall.
6. AI features
Some apps use AI services (Anthropic Claude, Google Gemini) to write product content, summaries or suggestions. AI output can be inaccurate or unsuitable. Review it before you publish it or act on it. You are responsible for what appears on your store, including claims about your products. We do not use your store data to train AI models.
7. Service levels and support
7.1 We aim to keep the apps available at all times but do not guarantee uninterrupted or error-free service. Apps depend on Shopify, hosting providers and, for connectors, the systems you connect.
7.2 Support is by email at hello@tripsterdevelopers.com. We aim to reply within one business day (New Zealand time).
7.3 We may update apps to fix issues, meet Shopify requirements or add features. If an update removes a feature you pay for, we will tell you in advance where we reasonably can.
7.4 If we decide to discontinue an app, we will give installed merchants at least 60 days notice where we reasonably can, and a way to export their data.
8. Odoo modules
Paid Miko modules on the Odoo Apps store are licensed under the Odoo Proprietary License v1.0 (OPL-1), and free ones under LGPL-3, as stated in each module. You buy them, and ask for refunds, through Odoo's store under Odoo's terms. They run inside your own Odoo database and do not send your data to us. Connector modules exchange data only with the platform you connect (Shopify, WooCommerce or Magento), using credentials you provide and control.
9. Consumer law
These apps are supplied to businesses. You agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, to the extent the law allows, and that this is fair and reasonable given you are acquiring the apps in trade. Nothing in these terms removes rights that cannot be excluded under the laws of your country.
10. Liability
10.1 We are not responsible for losses caused by things outside our reasonable control, including changes or outages at Shopify, Odoo or other platforms, errors in data or settings you provide, or configuration of business rules in your admin.
10.2 Neither of us is liable for loss of profit, revenue, data or goodwill, or for indirect or consequential loss.
10.3 Our total liability for any claim relating to an app is limited to the fees you paid us for that app in the 12 months before the claim arose.
10.4 Nothing here limits liability for fraud, wilful misconduct or anything that cannot be limited by law.
11. Your responsibility for how you use the apps
You are responsible for how you configure and use the apps with your customers, including loyalty rules, discounts, wholesale prices, rental deposits and late fees, subscription terms, and the claims in certificates of authenticity. If a third party makes a claim against us because you used an app in breach of the law or these terms, you agree to cover our reasonable losses from that claim.
12. Ending
You can stop using an app at any time by uninstalling it. We may suspend or end your access if you seriously breach these terms, if Shopify requires us to, or if continuing would break the law. Sections 4 (ownership), 5, 10 and 11 continue after the end.
13. Governing law
These terms are governed by New Zealand law and the New Zealand courts have jurisdiction. Before going to court, we will both try to resolve the dispute by talking, then by mediation in Auckland.
14. Changes
We may update these terms. The date at the top shows the current version. We will give you at least 30 days notice in the app or by email of a change that materially affects you, and you can uninstall before it applies.
15. Contact
Tripster Developers Limited (NZBN 9429051238919), trading as Tripster Developers and Miko Apps, Auckland, New Zealand. hello@tripsterdevelopers.com.