Miko Product Rentals & Hire documentation

Getting started

• What is Miko Product Rentals?Rent products by the day, week or month, using your normal Shopify checkout.
• Installing Miko RentalsInstall the app and add the date picker to your product pages. The free plan needs no credit card to get started.
• Setting up your first rental productTurn an existing Shopify product into a rentable one by enabling rental on it, with no separate duplicate product to maintain.

On your storefront

• The date picker blockHow customers choose their rental dates, and how to place the block in your theme.

Availability and inventory

• Inventory and unit countsTrack how many physical units you own of each rentable item, managed inside Miko and separate from Shopify's own stock count.
• Blocked datesHow blocked dates work, and how to close off dates while the app has no screen for adding them.

Pricing and money

• Rental pricingSet daily, weekly and monthly rates, including discounts for longer hires.
• Taking depositsCharge a refundable deposit alongside the rental fee, taken in the same Shopify checkout transaction rather than separately.
• Late feesLog a late fee from the booking dashboard when a rental comes back after its agreed end date, and charge it to the customer.

Running the business

• The booking dashboardEvery rental booking in one view, filtered by status, so you can see what is going out, what is due back and what is overdue.
• Automated emailsThe three emails sent automatically per booking: the booking confirmation, the return reminder and the overdue email.

Troubleshooting

Start here when something is not behaving the way you expect. Each article below covers one symptom, with the checks in the order that resolves the most cases first.

• Dates show as unavailable when the item is sitting on the shelfUnpaid orders still hold units as pending bookings, and a store-wide blocked date blocks the whole catalog.
• A multi-variant product shows as never availableAvailability is tracked per variant, so a product with no variant selected has no unit pool to check against.
• A booking that ends today blocks a hire starting todayIt should not: ranges are half-open, so a booking ending on the 10th releases the 10th for a hire starting that day.
• The rental calendar is not appearing on the product pageThe calendar is a theme app block, and the product also has to be set up as a rental product inside the app.
• The price at checkout is not what the calendar quotedThe deposit is combined into the cart price, units multiply both fee and deposit, and long hires can cross into weekly or monthly rates.
• Still stuckWhat to send us so we can replay the availability calculation for your dates and name the booking responsible.

Billing

• Plans and limitsWhat each plan includes and how booking limits work. Every plan includes the automated emails, and paid plans add BYO SMTP and higher monthly limits.

Frequently asked questions

• Frequently asked questionsShort answers to the questions merchants ask most often about rentals and deposits.