Troubleshooting
A new subscription did not appear under Subscribers
Contracts arrive by webhook within seconds, so a missing one usually means the shopper checked out one-time rather than choosing the subscribe option.
New contracts arrive by webhook within seconds of checkout, so a missing one usually means the checkout did not create a subscription at all.
- Check the shopper chose the subscribe option. The cart and checkout show the selling plan name and "First payment X, then Y" on a real subscription. If neither appeared, it was a one-time purchase.
- Give the reconcile a moment. If a webhook was missed, the background job pulls contracts directly from Shopify, and loading the admin can trigger a reconcile on demand. Open the dashboard and check again.
- Check the order actually completed. An abandoned or unpaid checkout creates no contract.
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