A new subscription did not appear under Subscribers

New contracts arrive by webhook within seconds of checkout, so a missing one usually means the checkout did not create a subscription at all.

Check these in order

1. Check the shopper chose the subscribe option.

   The cart and checkout show the selling plan name and "First payment X, then Y" on a real subscription. If neither appeared, it was a one-time purchase.

2. Give the reconcile a moment.

   If a webhook was missed, the background job pulls contracts directly from Shopify, and loading the admin can trigger a reconcile on demand. Open the dashboard and check again.

3. Check the order actually completed.

   An abandoned or unpaid checkout creates no contract.

4. Check which app sold it.

   Shopify only lets an app see the subscription contracts created through it. A subscription sold through another subscriptions app never appears in Miko.

How to fix it

Reload the app's Overview to trigger a reconcile, then open Subscribers. If the order was a one-time purchase, the shopper needs to subscribe again with the subscribe option selected.

If it still is not working

Send us the details from Still stuck and we will read your store's own logs.