A frequency is how often a subscriber is charged and shipped. Each offer carries one or more, and the shopper picks from them on the product page.
Where to find it
Under Offers → Create an offer → Delivery frequencies in the app.
How to set it up
Open the offer form
Go to Offers and start a new offer.Tick the frequencies
Tap each preset you want to offer under Delivery frequencies. Selected presets are highlighted.Create the offer
Finish the rest of the form and click Create offer.
Options
| Preset | Interval |
|---|---|
| Weekly | Every 1 week |
| Biweekly | Every 2 weeks |
| Monthly | Every 1 month |
| Bimonthly | Every 2 months |
| Quarterly | Every 3 months |
| Every 6 months | Every 6 months |
| Yearly | Every 1 year |
Example
How many to offer
Two or three frequencies is usually right. Offer the cadence the product is actually consumed at, plus one on either side. A seven-option menu asks the shopper to do arithmetic at the exact moment you want them to click add to cart.
Changing frequency later
The customer portal does not have a change-frequency option yet, even though Settings shows a Let subscribers change frequency switch. Today a subscriber can change frequency by asking an AI assistant they have connected to their subscription (see Managing subscriptions from AI assistants). Changing frequency keeps the subscription and its discount; it only changes the schedule.
Plan required
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