Troubleshooting
Churn scores are missing, or every subscriber looks the same
Scores need history and refresh on the hourly pass. An empty at-risk list is a real answer, not a fault.
- There is not enough history yet. Scores are computed from behavior on your store. A subscription with one delivery has almost nothing to score.
- The refresh has not run. Scores update on the hourly maintenance pass, not on page load.
- Nobody is actually at risk. When no subscriber is in the high or medium band the list says so. An empty at-risk list is a result, not a fault.
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