Write to hello@tripsterdevelopers.com. Include your store address so we can look at the exact shop, and the subscription or order if it is about one in particular.
Check your setup first
Before you write, the Help page inside the app shows your setup state at a glance: whether you have created an offer, whether you have active subscribers, and whether the AI assistant endpoint is on. Those three answers resolve a good share of questions on their own.
What to send us
What helps us answer in one reply:
- Your store address
- What you expected, and what happened instead
- The subscription, order or offer involved
- Whether it worked before, and what changed
Priority support
Priority support is included on the Pro plan. Everyone else gets a reply from the same small team, just not at the front of the queue.
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