Shoppers increasingly ask AI assistants to review what they pay for every month. The agentic layer means your subscription can be managed in that conversation instead of being cancelled from outside it.
Where to find it
Switch it on under Settings → Agentic subscriptions, then watch it on the Agentic page in the app.
What it does
- A subscriber can manage their plan from an assistant. Skip, pause, resume, reschedule, change frequency or cancel by asking ChatGPT, Claude or Copilot. Each request affects one subscription and no other. Swapping a product is not available from an assistant yet.
- Assistants can read your offers. The app publishes a plain feed of your subscribe and save offers, so an assistant asked about a subscription can suggest yours with the right price and frequency instead of guessing.
- Your subscription survives the audit. A subscription that is easy to pause and quotes an honest ongoing price is the one that gets kept when an assistant reviews someone's recurring spend.
This works through a web address on your storefront and a key the subscriber creates. It is not an MCP server.
How to set it up
Turning it on
Switch on the endpoint
Under Settings, switch on Let shoppers manage subscriptions through AI assistants and save. While it is off, every agent request is refused.Let subscribers connect
Each subscriber creates their own key from the portal. See How a subscriber connects an assistant.
Options
Reversible now, destructive on confirmation
Skips, pauses, reschedules and frequency changes apply immediately, because they can be undone. Canceling cannot. By default a cancel request returns a single-use confirmation link that the buyer has to open themselves, valid for 30 minutes, so an assistant cannot cancel a subscription on its own.
On the Growth plan and up you can switch on Allow agents to apply changes without a confirmation link, so cancellations from an assistant go through without the confirmation step. The Agentic page states plainly which mode you are in, because the difference matters.
The activity log
Every agent action is logged whether it applied, was rejected, or is waiting on the buyer to confirm: which assistant, what it asked for, and the outcome. The Agentic page shows the most recent.
Plan required
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