Troubleshooting

Still stuck

What to send us so we can read your store's own agent, billing and dunning logs and answer in one reply.

What to send us

Write to hello@tripsterdevelopers.com and include:

  • Your store address, so we look at the right shop
  • The subscription or order involved, if it is about one in particular
  • What you expected to happen, and what happened instead

Every agent action, billing attempt and dunning step is logged against your store, so with the store address and the subscription we can usually read what happened and answer in one reply.

How to reach us

By email at hello@tripsterdevelopers.com, or from the Help page inside the app.


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