Sidekick is Shopify's own AI assistant in your Shopify admin. Miko Subscribe & Save gives Sidekick read-only access to your subscription data, so you can ask about your subscriptions in plain words and get answers from your real numbers. This is for you as the merchant; it is separate from the AI assistants your subscribers can connect to their own subscription.
Where to find it
Open Sidekick in your Shopify admin and ask your question. You do not need to name the app. On the app's Retention AI page there is also an Ask Sidekick button at the top that opens Sidekick with a ready-made question about your last 30 days.
How to set it up
There is nothing to switch on. Once the app is installed, Sidekick can use it wherever your store has Sidekick.
Open Retention AI
Open Retention AI in the app navigation.Click Ask Sidekick
Sidekick opens with the question "Summarise my subscription churn for the last 30 days and the main reasons subscribers cancelled."Keep asking
Ask follow-up questions in the same conversation, for example which renewals are due next week.
Options
What you can ask
| Ask about | What Sidekick tells you | Example question |
|---|---|---|
| Your subscription numbers | How many subscriptions are active, paused, cancelled or have a failed payment, your monthly recurring revenue from active subscriptions, your 30-day churn rate, and how many Subscribe & Save offers are live. | "How many active subscribers do I have?" |
| Upcoming renewals | Active subscriptions due to renew, soonest first, with the renewal date, the value of one delivery and the frequency, plus the total count and value. It looks 7 days ahead unless you ask for another period, up to 90 days. | "Which subscriptions renew this week?" |
| Subscriptions that need attention | Subscriptions whose last payment failed, with whether payment recovery is still running, and active subscriptions scored at high risk of cancelling, with the reasons behind the score. | "Which subscriptions have failed payments?" |
| Why subscribers cancel | How many cancel attempts there were, how many a save offer kept, your save rate, and how many picked each cancel reason. It looks back 30 days unless you ask for another period, up to 365 days. | "Why are subscribers cancelling?" |
What Sidekick does not do
- It never changes anything. Every answer is read-only. To skip, pause or cancel a subscription, use Subscribers in the app.
- It does not open app pages for you. It answers in the Sidekick conversation.
- It does not see customer names or email addresses. Subscriptions are identified by their Shopify subscription contract number. The text a subscriber typed as their own cancel reason is counted but never shown.
- Long lists are shortened. A list shows up to 20 renewals, or up to 10 failed and 10 at-risk subscriptions, and Sidekick gives you the full total alongside.
Money is shown in each subscription's own currency and is never converted. The churn risk score is an estimate from the app's scoring, the same one described in Who is likely to cancel.
Plan required
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