Troubleshooting

A volume tier is not applying

Usually the cart has not reached the tier minimum, or a better price already applies and the buyer is keeping it.

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Related articles

• A wholesale customer was charged retailAlmost always one of five causes. The most common by far is that the buyer checked out signed out, so Shopify never told the discount who they were.
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• Custom prices are not applyingCheck whether the price is actually below retail, whether the SKU matched on import, and whether your plan includes custom pricing.
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