What to send us
- Your store domain
- The order number, if there is one
- The customer's tag
We can read the checkout function's own run log for that order, which shows exactly what the function received and why it did or did not discount. That beats guessing from screenshots.
How to reach us
Email support at hello@tripsterdevelopers.com with those details, or use the support form.
Response time
With those three details it is usually a same-day answer.
Related articles