What is Miko AI Help Center & FAQ?

Miko AI Help Center & FAQ reads the facts your Shopify store already holds: shipping zones and rates, your shop policies, local pickup, the markets and currencies you sell in, your store's languages, and any FAQ page you already have. From those facts it writes clear answers to the questions shoppers ask most. It never invents an answer: when your store data cannot answer a question, the app marks it Needs your answer instead of guessing.

What it does

On install, the app reads your store once and writes a first set of answers automatically. From then on it re-reads your store every day, so an answer about your refund window or your delivery zones stays true after you change it.

Every answer shows its sources

Each answer records exactly which store facts it was written from (a policy, a shipping zone, a pickup location) and links back to each one in your Shopify admin, so you can check it rather than take it on trust.

Where answers are published

• A help centre page on your own store, grouped by topic.
• Product page FAQs, a theme block that shows relevant answers on a product, collection or other page.
• A floating help button, a searchable widget you can place anywhere on your storefront.
• Shopify's Knowledge Base, so the answers reach the AI shopping agents that read it.

Key features

• Writes from real store data. Shipping, policies, local pickup, markets and languages, read through Shopify's own APIs.
• Never guesses. A question your store data cannot answer is flagged Needs your answer, not answered with a placeholder.
• Stays current. A daily check compares your store facts against what each answer was written from, and prepares an update the moment one changes.
• 8 languages. The admin is available in English, German, Spanish, French, Italian, Japanese, Chinese (Simplified) and Arabic, and answers are translated for every language your storefront publishes.
• A full revision history. Every change to an answer is recorded, and any earlier version can be restored.
• Holiday and BFCM answers. A seasonal pack for order-by dates, holiday returns and your Black Friday / Cyber Monday sale, which expires itself once the season ends.
• CSV import and export. Migrate answers in from a spreadsheet or another FAQ app, or export everything to edit in bulk.
• A Shopify Sidekick extension. Ask Sidekick what your help centre says, what still needs you, and whether it is live.

Plans at a glance

Paid plans include a 14-day free trial. See Plans and what each one includes for the full comparison.

Next step

Install the app and let the first scan run: Installing Miko AI Help Center & FAQ.