Short answers to the questions merchants ask most often. For anything not covered here, see Getting support.
Does the app guess when it does not know an answer?
No. When your store data cannot answer a question, the app marks it Needs your answer and leaves it blank rather than writing a placeholder.
Does it read my orders or my customers?
No. The app does not request access to either, and holds no shopper personal data.
Can I edit an answer the app wrote?
Yes. Editing an answer marks it as yours, and the app will never silently overwrite your wording afterwards.
What happens to my answers if I downgrade or cancel?
Nothing already published is deleted or hidden. A lower plan or a cancelled subscription only stops new writing and syncing above that plan's limits.
What happens to my data if I uninstall?
Everything the app holds for your shop is deleted 48 hours after uninstall. Anything already published into your own store (your help centre page, product metafields and Knowledge Base entries) stays, because it is yours.
Will this duplicate FAQs I already added to Shopify's Knowledge Base myself?
No. The app only writes and updates the Knowledge Base entries it created itself. Anything you or another app added is read in and shown to you, never edited or removed.
Does every plan get a free trial?
The free plan needs no trial since it has no charge. Starter, Growth and Pro each include a 14-day free trial.
Is there a limit on how many languages my storefront answers are translated into?
Yes, by plan: Free translates your primary language only, Starter up to 3 languages, and Growth and Pro translate every language your store publishes.
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