Miko AI Help Center & FAQ ships a Shopify Sidekick extension, so you can ask Shopify's own admin assistant about your help centre instead of opening the app.
This is different from the Knowledge Base sync covered in the previous article: Knowledge Base sync is for shoppers asking Shopify's AI shopping agents a question on the storefront. Sidekick is for you, asking about your own store from the Shopify admin.
What you can ask
| Ask Sidekick | What it does |
|---|---|
| "What does my help centre say about returns?" | Searches your help centre questions and answers by the words you used, optionally filtered to live, draft, needs-your-answer or archived. |
| "Is my help centre live? How many answers are published?" | Summarises how many answers are live, how many need you, which languages are fully translated, and whether Knowledge Base sync is on. |
| "What needs my attention in the help centre?" | Lists every question that needs you: ones your store data cannot answer, drafts waiting for approval, and updated answers waiting after a store change. |
Every result Sidekick gives links back to the answer inside the app, so you can act on it in one click.
Next step
See exactly what data the app uses, and what it never touches: What data the app uses.
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