Open Settings in the app menu to set how the app writes your answers, how your help centre page looks, and how answers are kept up to date. Change anything, then press Save settings at the bottom of the page. Changes to your help centre page and contact email are published to your store on their own.
Answer style
| Setting | What it does |
|---|---|
| Tone of voice | Friendly and warm (the default), Clear and professional or Short and to the point. Used for new and updated answers. Answers you wrote yourself are never changed. |
| Customer contact email | Shown at the bottom of your help centre and used when an answer points shoppers to you. The help button also links to it. |
Brand glossary
Applied to every answer and translation the app writes. Enter one term per line.
- Always write exactly like this: names and terms that must always be written your way, for example Express Delivery.
- Never say: words you never want in your answers. If new wording ever uses one of them, the app holds it for your review instead of applying it.
Help centre page
| Setting | What it does |
|---|---|
| Page title | The title of the help centre page on your store. The page lives on your own store and stays there even if you uninstall. |
| Introduction | A short introduction at the top of the page, up to 300 characters. Leave it empty to use the standard introduction. Your introduction is shown in your main language; other languages use the translated standard introduction. |
| Accent colour | Pick a colour for the page, or press Use my theme's colours to match your theme. |
| Show the contact box at the bottom | Shows your customer contact email in a box at the end of the page. On by default. |
| Topic order on the help page | Move topics up and down to set the order they appear on the page. Topics with no live answers are hidden. |
Keeping answers true
Update answers automatically lets the daily check apply an updated answer as soon as a store fact changes. It is available on the Growth and Pro plans and is on by default there. Answers you edited yourself always wait for your review. On other plans, the app shows each update for you to approve. See Keeping answers up to date.
Shopify AI shopping agents
Send my answers to Shopify's Knowledge Base is on by default. Remove my answers from Shopify's Knowledge Base takes out the answers the app added and turns sync off; answers you added there yourself are not touched. See Shopify Knowledge Base sync.
Product updates
Email me when a new feature ships is off by default. Turn it on to get an email when something new ships, at most a few a year. You can also see every update on the app's What's new page.
Your language
The app follows your Shopify admin language. To change it, change the language in your Shopify account settings. See Languages.
Next step
Compare what each plan includes: Plans and what each one includes.
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