Write to hello@tripsterdevelopers.com. Include your store address so we can look at the exact shop, and the answer or source involved if it is about one in particular.
Check your setup first
The app's dashboard shows how many answers are published, how many need you, and whether your help centre page and Knowledge Base sync are live, which resolves a good share of questions on its own. You can also ask Shopify Sidekick directly — see Ask Sidekick about your help centre.
What to send us
What helps us answer in one reply:
- Your store address
- What you expected, and what happened instead
- The answer, product or language involved
- Whether it worked before, and what changed
Priority support
Priority support is included on the Pro plan. Everyone else gets a reply from the same small team, just not at the front of the queue.
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