The Product FAQ block is a theme app block you add from the theme editor. It shows your published answers as an expandable list, and can be added to a product, collection, page, home page or cart template.
What it shows
On a product, the block shows any answers written specifically for that product (set on the product's own page in the app), plus store-wide answers from the categories you turn on for the block: shipping, returns, orders, payment and holiday. Product-specific answers are never shown on other products or on the store-wide help centre page.
Block settings
| Setting | What it controls |
|---|---|
| Heading | The text above the list of answers. |
| Maximum answers | How many answers the block shows at once, from 1 to 10. |
| Show shipping / returns / orders / payment / holiday | Which store-wide categories can appear in this block, each on its own switch. |
| Show link to full help centre | Adds a link to your help centre page at the end of the list, with its own link text. |
| Accent color | The color used for the expand/collapse indicator. |
| Spacing | The space above and below the block. |
Adding it
Open the theme editor
Online Store → Themes → Customize, then open the template you want the block on.Add the block
Add the Product FAQ app block from the block picker, and drag it to where you want the answers to sit.Choose which categories show
Switch on the categories relevant to that template and set a maximum answer count.Save
Save the theme. The block renders nothing for a product with no eligible answers, so an empty area on one product does not mean the block is broken.
Next step
Add a floating widget that works across every page, not just where you add this block: The help button widget.
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