Installation needs no setup form: the app reads your store the moment it installs and writes your first answers on its own. What is left is reviewing those answers and deciding where shoppers see them.
Before you start
- You need to be the store owner or a staff member who can install apps and edit themes.
- Your theme needs to support app blocks, which every Online Store 2.0 theme does.
What permissions the app asks for, and why
| Permission | What it is for |
|---|---|
| Read and write products | Read product facts, and write only the app's own product metafield that holds a product's FAQ answers. |
| Read and write content | Read any FAQ page you already have, and create the help centre page the app publishes to. |
| Read legal policies | Your refund, shipping, privacy, terms and contact policies. |
| Read shipping | Delivery profiles, zones, rates and free-shipping thresholds. |
| Read locales | Which languages your storefront publishes. |
| Read markets | The currencies and markets you sell in. |
| Read and write translations | Translate the help centre into every language your store publishes. |
| Read and write metaobjects and metaobject definitions | Write your answers into Shopify's Knowledge Base (the standard shopify--qa-pair type). |
| Read locations | Local pickup locations, for "can I collect my order?" answers. |
| Read and write online store navigation | The one-click "add the help centre to my menu" action, which only ever appends one link. |
There is no scope for orders or customers here: the app does not request them, and does not read shopper personal data.
Install the app
Step-by-step
Install and approve
Install the app from the Shopify App Store and approve the permissions in your Shopify admin. The app opens under Apps → Miko AI Help Center & FAQ.Let the first scan run
The app reads your store and writes your first answers automatically. There is nothing to configure to start this.Review your first answers
Open Answers. See Your first run for what to do with them.Add a block to your theme
In Online Store → Themes → Customize, add the Help button block (anywhere on the page) or the Product FAQ block (on a product, collection, page, home or cart template) where you want shoppers to see answers.
What to do next
- Review and approve your first answers: Your first run.
- Set up the product page block: Product page FAQs.
- Set up the floating widget: The help button widget.
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