Earning and redeeming

How customers redeem rewards

Turn points into discounts, free shipping or free products at checkout.

Customers can redeem their points for discount rewards in two ways, depending on your Shopify plan.

Via the rewards widget (all plans)

Customers click the widget on your storefront, see their balance, and redeem points for a discount code. The code is generated instantly and they can apply it at checkout.

Directly inside checkout (Shopify Plus, Pro plan)

On Shopify Plus with a Pro plan, a native checkout panel shows the customer their available points and lets them redeem directly inside the Shopify checkout, no widget, no code, no friction. The discount is applied automatically to their order total.

Minimum redemption threshold: You can set a minimum points balance required before a customer can redeem (e.g. minimum 500 points). This prevents tiny redemptions and encourages customers to accumulate meaningful balances. Set this in Programme Settings → Redemption Rules.

Reward types you can offer

Percentage discount - e.g. redeem 500 points for 5% off your order
Fixed amount discount - e.g. redeem 1,000 points for $10 off
Free shipping - redeem points to unlock free shipping on an order
Free product - redeem points for a specific free product added to cart