Frequently asked questions

Do customers need to opt in to the loyalty programme?

No. Any registered customer account automatically participates in the programme. Points are earned from their very first purchase after the app is installed, no opt-in required.

Will my store slow down?

No. Miko Loyalty is engineered to have zero impact on your store's loading speed. The rewards widget loads after your page content, and all points calculations happen on Shopify's servers, not in the browser. Your PageSpeed score is unaffected.

Can I set a minimum order value before points are earned?

Yes. In Programme Settings → Earning Rules you can set a minimum order subtotal before purchase points are awarded. This is useful if you want to exclude very small orders.

Are points awarded on shipping costs or taxes?

By default, points are calculated on the product subtotal only, not on shipping or tax. You can change this in Programme Settings if you prefer to award points on the full order amount.

What happens to a customer's points if they return an order?

When a refund or return is processed in Shopify, Miko automatically deducts the points that were earned from that order. If the customer has already redeemed those points, you'll see a negative balance flag in the Miko admin, you can choose to zero this out manually.

Can I run the loyalty programme alongside Shopify discount codes?

Yes. Loyalty rewards (whether redeemed through the widget or checkout extension) work alongside Shopify's standard discount code system, subject to Shopify's stacking rules. On Plus, you have full control over discount combination settings.

What happens to my customers' data?

All customer data (points balances, tier statuses, referral history) is stored securely and is fully exportable. You own your data. Miko complies with all Shopify privacy requirements including customer data deletion on request.