Frequently asked questions

No. Any registered customer account automatically participates in the program. Points are earned from their very first purchase after the app is installed, no opt-in required. The order needs a customer on it, so a guest checkout earns nothing, and on the Free plan new members stop being added at 100.

The rewards widget is a Shopify theme app embed that loads after your page content, and all points calculations happen on the app’s servers from Shopify’s order events, not in the browser. There is no theme code to edit, and the widget’s script and stylesheet load from Shopify’s CDN.

Yes. In Program Setup → Earning Rules you can set a Minimum order amount ($) before purchase points are awarded. This is useful if you want to exclude very small orders.

No. Points are calculated on the order subtotal after discounts, not on shipping or tax. This is fixed rather than a setting, so a $100 order with a $20 discount earns on $80.

When a refund is processed or an order is cancelled in Shopify, Miko automatically deducts the points that were earned from that order, in proportion to the amount refunded. If the customer has already redeemed those points, the deduction stops at zero rather than going negative, and the history notes how many points had already been spent.

Yes. Loyalty rewards (whether redeemed through the widget or checkout extension) are ordinary Shopify discount codes, so they work alongside Shopify’s standard discount code system, subject to Shopify’s stacking rules. You control that with each code’s Combinations setting in Shopify admin → Discounts.

All customer data (points balances, tier statuses, referral history) is stored securely and belongs to you. Miko complies with Shopify’s privacy requirements, including customer data requests and customer data deletion on request. The app has no one-click export yet: contact support if you need a copy of your program data.