Miko AI is a native Shopify customer intelligence app. It reads your customers' purchase history, scores and segments every customer on recency, frequency and spend, flags who is about to churn and who is close to becoming your top spender, and tells you in plain English what to do next.
Unlike Shopify Analytics, which shows aggregate dashboards, Miko AI works at the individual customer level and ranks your customers by action priority.
What it does
The core loop
Miko reads your customers from Shopify → RFM scoring ranks every customer → each segment comes with a plain-English playbook of what to do → tags sync to Shopify Customers → your email tool picks up the tags → you take the recommended actions.
Scores are recalculated whenever you run a sync, a customer's tags and churn risk update each time they place a paid order, and predictions refresh every night.
Who it is for
Shopify merchants with repeat customers who want to know which customers are slipping away, which ones deserve a VIP touch, and what to send each group, without exporting data into spreadsheets. It works with the email tools you already use through Shopify customer tags, native Shopify segments and Shopify Flow.
Key features
What you get out of the box
- Ten RFM segments: Champions, Loyal Customers, Potential Loyalists, Active Buyers, At Risk, Needs Attention, Lost, High Value, Average, Low Engagement
- A churn risk percentage for every customer, based on how long it has been since their last order compared with how often they normally buy
- A VIP probability score and each customer's lifetime spend
- Lifecycle stage classification: New Customers, Active Buyers, VIP Customers, At Risk, Lapsed
- Cohort retention analysis (1, 2, 3, 6 and 12 month retention rates)
- Auto-tagging back to Shopify customer profiles with a
miko-prefix, plus native Shopify segments and six Miko AI triggers in Shopify Flow - Discount codes for a single segment, with redemptions and recovered revenue tracked
- Win-back email copy written by Claude for each segment (Growth and Scale plans)
- Weekly insight email every Monday (Essentials and above, with the summary written by Claude on Growth and Scale)
Plans at a glance
| Plan | Price | Customers analyzed | Highlights |
|---|---|---|---|
| Free | $0 | 50 | Rule-based Shopify tagging, 5 segments, Shopify Flow, CSV download |
| Essentials | $19/month | 500 | Full RFM scoring, churn and VIP scores, cohort retention, weekly reports, segment discount codes |
| Growth | $49/month | 1,000 | Everything in Essentials, plus Claude email copy per segment and an AI-written weekly report |
| Scale | $129/month | 3,000 | Everything in Growth, plus lifecycle journey mapping and industry benchmarks |
Every paid plan includes a 14-day free trial. See Plans and what each one includes for the full comparison.
Next step
Install Miko Claude AI and run your first customer sync.
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