Miko AI is privacy-first. Here is exactly how your customer data is handled:
Where your data is processed
- Storage: a PostgreSQL database hosted on Railway, holding each analyzed customer’s scores, segment, tags, order count, total spend, last order date, name and email.
- Scoring: inside the Miko AI app on our own servers. RFM scores, churn risk, VIP probability and segments are calculated there, and customer data is not sent to any other service for scoring.
- Claude API: Only segment-level figures are sent to the Claude API to write win-back email copy and the weekly summary (e.g. "At risk segment, 237 customers, average 3.2 orders, average churn risk 64%"), with your store name and the segment’s top product titles. Never raw customer records, emails, names, or PII.
- Email reports (Resend): The weekly report carries your store name, segment names and totals only, with no customer-level data. A segment CSV you ask to have emailed to you does contain that segment’s customer names and emails, and goes only to the address you set.
- Storefront pixel: counts visits, add to carts, checkouts started and checkouts completed as daily totals for your store. It stores no customer IDs, URLs or products, and it follows your store’s customer consent settings for analytics.
Data retention
If you uninstall Miko AI, Shopify sends the app a shop data deletion request (the shop/redact webhook) 48 hours after the uninstall, and the app then deletes everything it holds for your store. You can also clear the app’s data yourself at any time with Settings → Data management → Clear all Miko AI data. The miko- tags on your Shopify customers stay in place (you own them) but can be removed via a Shopify Flow if you prefer.
Full details: Privacy Policy.
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