Privacy and data handling

Miko AI is privacy-first. Here is exactly how your customer data is handled:

Where your data is processed

• Storage: PostgreSQL hosted by Railway in the EU/US region of your choice during onboarding.
• ML processing: Inside our infrastructure. Customer data does not leave our servers for the segmentation, churn, or CLV models.
• Claude API: Only anonymised aggregate descriptions are sent to the Claude API (e.g. "237 customers, average 3.2 orders, last order 45 days ago"). Never raw customer records, emails, names, or PII.
• Email reports (Resend): Your store name and segment counts only. No customer-level data.

Data retention

If you uninstall Miko AI, your customer data is deleted from our database within 48 hours of uninstall via the automatic shop/redact webhook. The miko- tags on your Shopify customers stay in place (you own them) but can be removed via a Shopify Flow if you prefer.

Full details: Privacy Policy.