Miko AI writes intelligence directly to Shopify customer profiles as miko- prefixed tags. Every email tool, automation platform, or Shopify Flow can pick these up automatically. It also creates native Shopify customer segments built on those tags, such as Miko AI: At risk.
Where to find it
In the app, go to Settings → Customer sync. The tags themselves appear on each customer in your Shopify admin under Customers, and the segments under Customers → Segments.
How to set it up
Run a sync
Click Sync all customers now.
Let the write-back finish
When Settings shows Last synced, Miko writes the tags to Shopify in the background, a batch of customers at a time. On a large store this takes a few minutes after the sync completes.
Check a customer in Shopify
In Customers, filter by a tag such as
miko-vip, or open a customer and look at their tags.Rebuild the segments if needed
If a Miko AI: segment is missing in Shopify, go to Settings → Shopify customer segments and click Rebuild Shopify segments.
Options
Tags written by Miko AI
| Tag | When it is applied |
|---|---|
miko-vip | Customer has more than 5 orders AND more than $500 lifetime spend |
miko-high-value | Customer has more than $1,000 lifetime spend |
miko-at-risk | Customer has not ordered in 91 to 180 days |
miko-lapsed | Customer has not ordered in more than 180 days |
miko-first-time-buyer | Customer has exactly 1 order |
miko-one-time-buyer | Customer has exactly 1 order and their Shopify customer record is more than 60 days old |
miko-bulk-buyer | Customer has more than 10 orders |
Spend thresholds use the amount in your store’s currency. Six of these tags also have a native Shopify segment: Miko AI: VIP customers, At risk, Lapsed, High value, First-time buyers and One-time buyers.
When tags update
Tags are written in real time when a customer’s order is paid (via webhook) and for all analyzed customers during a manual sync. Go to Miko App → Settings and click Sync all customers now to update all tags now.
Example
A customer with 7 orders, $620 lifetime spend and a last order 100 days ago gets miko-vip and miko-at-risk. A campaign to the Miko AI: At risk segment in Shopify Messaging reaches them.
Plan required
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