Frequently asked questions
Short answers to the questions merchants ask most often about segments and scores.
How much customer history do I need for accurate scoring?
At least 50 customers and 100 orders to get useful segmentation. 6+ months of order history gives you the best churn predictions. Stores with less history still get RFM segments, but churn scoring will be conservative until more data accumulates.
Will Miko AI's tags conflict with my existing customer tags?
No. Every Miko-written tag is prefixed with miko- to avoid collisions. Miko never modifies or removes tags you set manually.
Can I disable the weekly email?
Yes. Miko App → Settings → Email Reports lets you change the cadence to weekly, monthly, or off entirely. You can also add multiple recipients (e.g. your retention manager).
Does Miko AI work with Shopify Markets / multi-currency?
Yes. All monetary values (CLV forecasts, order totals) are normalised to your store's primary currency for ranking, but Claude explanations display amounts in the customer's purchase currency for clarity.
What happens if the Miko AI scoring engine is down?
Miko AI degrades gracefully. If the ML service is unavailable, the app falls back to rule-based RFM scoring so you never see a blank dashboard. Churn and CLV predictions resume automatically once the service is restored.
Can I export Miko AI data?
Yes. Every segment and customer list can be exported as CSV from the Miko admin. The same data is also available via the standard Shopify customer export, just filter by miko- tags.
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