How much customer history do I need for accurate scoring?
There is no hard minimum. Scores rank your customers against each other, so they become useful once you have a reasonable spread of customers and repeat orders. Churn risk compares each customer with their own buying rhythm, so it is most useful for customers with two or more orders: a customer with one order sits at 30% until 90 days after that order, then 80%. Stores with less history still get RFM segments, and cohort retention needs at least 3 months of order history.
Will Miko AI's tags conflict with my existing customer tags?
No. Every Miko-written tag is prefixed with miko- to avoid collisions. Miko never modifies or removes tags you set manually. It only ever adds tags, so its own miko- tags also stay in place until you remove them.
Can I disable the weekly email?
Yes. In the app, open Reports, set Send weekly reports to Disabled and click Save settings. The report goes to one email address, which you can change on the same page or in Settings. The report is weekly or off; there is no monthly option.
Does Miko AI work with Shopify Markets / multi-currency?
Yes. Spend figures come from the amount each customer has spent as Shopify reports it in your store’s currency, so every customer is ranked in one currency. Revenue recovered from discount codes uses the order total in your store’s currency. The Currency setting in Settings controls how figures are formatted in the app.
What happens if the Miko AI scoring engine is down?
Scoring is rule-based RFM logic that runs inside the Miko AI app itself, not in a separate service, so there is no separate scoring engine to go down. If a sync fails, Settings shows Sync failed - try again and you can run it again; nothing in Shopify is removed. If Claude is unavailable, win-back emails and the weekly report fall back to a written template.
Can I export Miko AI data?
Yes. Every segment can be downloaded as a CSV from its segment page on every plan (Download CSV), and on Essentials and above you can have it emailed to you (Email CSV to me). The CSV includes name, email, orders, total spend, last order date, RFM score, churn risk, VIP probability and segment. The same customers are also available via the standard Shopify customer export, just filter by miko- tags.
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