Troubleshooting

The lead time being used is not the one I set

Lead time comes from the linked supplier, falls back to your store default when none is set, and uses your preferred or cheapest supplier.

Lead time comes from the supplier linked to that variant. Where no supplier is linked, or the linked supplier has no lead time set, the app falls back to your store-wide default lead time, which is why an unlinked product can quietly forecast on a different number from its neighbours. Where a variant is linked to several suppliers, the app uses the one you marked as preferred, and otherwise the cheapest one, so the lead time you see belongs to that supplier rather than to whichever you think of as primary.

Check these in order

  1. Which supplier is on the row

    The Supplier column on the Buy Sheet shows the one in use.
  2. Whether that supplier has a lead time

    Open it on the Suppliers page. A blank lead time uses the default.
  3. The store default

    Settings → Forecasting → Default supplier lead time (days). It starts at 14 days.

How to fix it

Set the lead time on the supplier, link the product to the right supplier, or open the product's suppliers on the Buy Sheet and mark the one you order from as preferred.

If it still is not working

Send us the SKU and your store domain through contact support and we will check the numbers behind that row.


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