Days of cover is how long your stock lasts at the current sales rate. When a product has not sold in the periods the app measures, the rate is zero, and dividing by zero has no meaningful answer, so the app reports no data rather than inventing a number. Two consequences follow, and both surprise people:
- It will never be flagged as low. A product with no sales rate cannot be below your low-stock threshold, because it has no cover figure to compare against. It shows as out of stock only when its available quantity actually reaches zero.
- It will never be suggested for reorder. With no sales rate there is no demand to cover, so the suggested quantity is zero. This is correct for genuinely dead stock and unhelpful for a product you know is about to sell, such as a seasonal line or a brand-new SKU. Order those manually.
Check these in order
Has it sold in the last year?
The sales rate uses the last 90 days, then 30 days, then 365 days. Only a product with no sale in any of them reads "no sales".Is the first sync finished?
Until the order history import completes, sales figures are still filling in. The Buy Sheet says when the first sync is still running.Were its sales on cancelled orders only?
Cancelled orders are not counted as sales.
How to fix it
For a new or seasonal product you expect to sell, create the purchase order yourself from Purchase Orders → New purchase order. Once it starts selling, the Buy Sheet picks it up on its own. If you think sales are missing, press Run full resync now in Settings.
If it still is not working
Send us the SKU and your store domain through contact support and we will check the numbers behind that row.
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