Autopilot did not create the purchase orders I expected

Autopilot declines to run for four specific reasons, and all four are silent by design so it never surprises you with unwanted orders. It also creates nothing when nothing needs reordering.

Check these in order

1. It is switched off.

   Check Draft my reorders automatically in Settings → Reorder Autopilot.

2. Your plan does not include it.

   Autopilot is a paid feature; on a plan without it, the setting has no effect.

3. It already ran recently.

   Autopilot runs on a weekly cadence and will not run again within six days of its last run. Draft my POs now is the exception: it always runs straight away.

4. The store has no configuration yet.

   Your settings are created when the app is installed. Without them Autopilot has no lead times or targets to forecast from, so if the install did not finish, open the app from your Shopify admin to complete it.

How to fix it

• Autopilot only drafts products that are out of stock or running low with a recommended quantity above zero. If nothing qualifies, it creates nothing and sends no email.
• It runs at the day and hour you chose, in your store's timezone. A changed day or time only applies after you press Save settings.
• Press Draft my POs now to run it on demand and see the result straight away.

If it still is not working

Send us the SKU and your store domain through contact support and we will check the numbers behind that row.