Frequently asked questions
Short answers to the questions merchants ask most often about rentals and deposits.
Does the date picker work on all Shopify themes?
The Miko Product Rentals date picker uses Shopify's Theme App Extension system, which is supported by all Online Store 2.0 themes (released 2021 and later). If you are on an older theme, contact us at [email protected] and we can assist with integration.
What happens if a customer cancels a rental?
Cancellations are handled through Shopify's standard order refund process. From your Shopify admin, refund the order as you normally would. The booking in Miko Product Rentals should then be manually marked as cancelled from the dashboard, which restores availability for those dates so other customers can book them.
Can I have different pricing for weekdays and weekends?
Not currently. Pricing is set as a flat daily, weekly, or monthly rate that applies uniformly across all days. Weekday/weekend differential pricing is on the roadmap for a future update.
Can I limit the minimum or maximum rental duration?
Yes. From the product rental settings, you can set a minimum rental duration (for example, minimum 2 days) and a maximum rental duration. If a customer tries to select a date range outside those bounds, the date picker will display an error and prevent them from adding the rental to cart.
Does Miko Product Rentals work with Shopify POS?
Not currently. Rental bookings are online-only at this stage , customers book through your online store. Shopify POS integration is on the roadmap. Contact us if this is important for your business so we can prioritise it.
Can I rent out products that are also available for outright purchase?
We recommend creating a separate Shopify product for rental vs. outright purchase. This keeps the product page experience clean and avoids confusion between a one-off purchase price and a rental rate. You can duplicate an existing product and enable Rental Mode on the duplicate.
Where do I find the booking dashboard?
From your Shopify admin, go to Apps → Miko Product Rentals. The dashboard is the default view when you open the app. You can filter by booking status (Pending, Active, Overdue, Returned) and search by customer name or product.
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