Automated emails
The two emails sent automatically per booking, confirming the rental and reminding the customer when the return is due.
Miko Product Rentals sends two automated emails per booking to keep customers informed at the right moments.
The two automated emails
- Booking confirmation , sent immediately when a booking is placed (i.e. when the Shopify order is created). The confirmation includes the rental product name, variant (if applicable), rental start and end dates, total amount paid, and the deposit amount charged.
- Return reminder , sent a configurable number of days before the rental end date. You set the lead time in your email settings (for example, 1 day or 2 days before the return date). The reminder includes the return date and any return instructions you have configured.
BYO SMTP (Starter plan and above)
On the Starter plan and above, you can connect your own SMTP server so that emails are sent from your own domain (for example, [email protected]) with your own sender name and branding. Supported providers include Gmail (via App Password or Google Workspace), SendGrid, Postmark, Mailgun, and any standard SMTP server.
Without BYO SMTP (on the Free plan), emails are sent from Miko's sending infrastructure with your store name in the sender display name.
Email customisation
Email templates include your store name by default. On the Starter plan and above, you can customise the template with your logo, brand colours, and a custom message that appears in both the booking confirmation and return reminder.
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