Troubleshooting

A bulk job finished but some products were skipped

Usually the monthly allowance running out mid-job: it stops cleanly and counts the rest as skipped rather than failing.

The usual cause is the monthly generation allowance. When it runs out mid-job, the job does not fail or hang: it stops generating for the remaining products, counts them as skipped, and completes cleanly so it is not left looping. The job’s own summary separates products that were skipped for allowance from products that genuinely errored, so check that split before assuming something broke.

Check these in order

  1. Read the job summary

    On the Generate page, find the job under Recent bulk jobs. N skipped: quota reached means the allowance ran out; N failed means those products genuinely errored.
  2. Check your allowance

    Each content type for each product uses one generation, so a job of 100 products with three content types needs 300. The Overview page shows how much of this month’s allowance is used.
  3. Check for failed items

    A failed item either could not be generated (nothing was applied and nothing was charged) or was generated but Shopify did not accept the update. Both are safe to retry.

How to fix it

The allowance resets every 30 days, and re-running the job then picks up what was skipped. Products that were already generated and have not changed are served from the stored text, so re-running does not charge them again. If you need the rest sooner, move to a plan with a higher monthly limit from Plans in the app menu. For failed items, run the job again.

If it still is not working

Send us the job details as described in Still stuck.


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