Automatic resizing of new products deliberately refuses to start in three situations, and it does so quietly so it can never spend money you have not approved or leave work stuck in a queue.
Check these in order
There is nothing to pay with.
If your free credit is used up and there is no active billing set up, the app skips the work rather than queueing a batch that could never run.Your spend limit has already been reached.
Once the monthly limit you set is hit and free credit is exhausted, no further work is started until you raise the limit or the period rolls over.Auto-resize is switched off
for the store, in which case new products are ignored entirely. It is off until you turn on Resize images on newly added products in Settings.
A product whose images all pass the checks above still completes as a no-op batch, and nothing is charged for it.
How to fix it
Set or raise your monthly spending limit on the Billing screen, and make sure the setting is on. Raising the limit resumes automatic resizing for products added from then on. Products added while it was paused are not picked up later on their own, so run them from Resize Products, or let a scheduled run catch them.
If it still is not working
Send us your store domain and one product that was not resized: contact support.
Related articles