Troubleshooting

The AI Arrival Report is empty

The report only fills once an AI-referred visit actually happens. This is correct behavior on a quiet or new store.

An empty report almost always means one thing: no AI-referred visit has happened yet. That is correct behavior, not a fault. Work through these in order.

1. Confirm tracking is live

Open the Overview. The setup checklist should show a green tick next to Tracking is live on your storefront. If it does not, visit your own storefront once (accepting cookies) and check again after a minute.

2. Create a test arrival

Open your storefront with ?utm_source=chatgpt.com on the URL and click into a product. The visit should appear in AI Arrivals attributed to ChatGPT within a minute.

3. Remember consent

If a shopper declines tracking, nothing is recorded. On stores with a strict consent banner, the report reflects consented traffic only.

Still nothing after a real AI-referred visit with consent given? Contact support with your store URL.

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